Cavecreek holds user privacy paramount and takes great care keeping information of site users and Clients private and secure. Cavecreek adheres to the U. S. - Swiss Safe Harbor framework as well as Safe Harbor principles agreed to and set forth by the U. S. Department of Commerce and the European Union (EU), http://export.gov/safeharbor/.
The following explains our policies and procedures surrounding collected data, describing the information we collect, how we use, disclose, and share Client data, and how we protect the information. This Privacy Agreement does not apply to Third Party Services governed by their own privacy policies.
Data is collected using the following methods:
The data may include information about users from forms, registrations, transactions, financial, site usage, preferences, and privileges and can include names, titles, contact information, and payment information.
Data that Cavecreek collects is or can be used for the following purposes:
Cavecreek will not transfer information to any of its agents without ascertaining that the Agent subscribes to Safe Harbor principles or is subject to the EU Directive on Data Protection (or other adequacy finding) or enters into a written agreement requiring at least the dame level of privacy protection as required by the relevant Safe Harbor principles.
New Clients are automatically registered for access to the Client Portal, which includes the ability to create, add, and delete users and privileges and opt in or out of some* services and/or mailing lists. The Client Portal allows you control over electronic information delivery, but not over Cavecreek's collection and storage of information. A "Master Account" is provided to Clients, and that account has the ability to manage Client's profile information as long as the account remains active.
*Clients cannot opt out of communications regarding downloads, sales transactions, software updates, patches, and fixes, legal disclosures, network upgrades, or other related maintenance.
To learn more about the Safe Harbor program, and to view Cavecreek's certification, please visit the export.gov Safe Harbor page.
Cavecreek has further committed to refer unresolved privacy complaints under the U.S.-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Cavecreek uses commercially reasonable methods to keep collected data safe, including policies, procedures, employee training, physical access, and technical elements relating to data access controls. Standard security protocols and mechanisms are used to facilitate the exchange and transmission of sensitive data, like credit card details. Personally Identifiable Information (PII) is not processed in a way that is incompatible for the purposes it is collected for and authorized by the individual to be used for. Cavecreek will notify individuals affected due to actual or reasonably suspected breach by an unauthorized person in accordance with applicable law by email or Client Portal ticket, and, failing that, by regular mail promptly and consistent with the legitimate needs of law enforcement and measures necessary for Cavecreek or law enforcement to determine the scope of the breach and ensure/restore the integrity of the data system. Notification may be delayed if Cavecreek or a law enforcement agency determines that notification will impede a criminal investigation, in which case notification is not provided unless and until Cavecreek or the agency determines that the investigation will not be compromised by the investigation.
Internal mechanisms have been established to verify Cavecreek's ongoing adherence to its privacy agreement, including Safe Harbor principles. Individuals covered by this agreement are encouraged to raise any concerns about processing of personal information by contacting PANAP so that Cavecreek may seek to resolve any concerns. Cavecreek has agreed to participate in the Dispute Resolution Program provided by the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus.
If Cavecreek will be using Client PII in a manger that is different than provided in this agreement we will notify client by email. If changes are made that do not affect PII that we already have stored in our databases, we will notify Client by email or post changes in a prominent notice in the Client Portal.
Questions, concerns, or comments about this agreement should be addressed to:Cavecreek LLC